Booking terms

A request with a separate payment record

Submitting the form on this site places a request. The selected payment method and every payment attempt are recorded separately from the booking decision. A successful online payment does not by itself confirm that we can provide the journey; the contract exists when we send a written confirmation naming the vehicle, time and agreed price. If we cannot cover the journey, we tell you and return any amount already captured in full.

Payment

The full amount calculated by our server is shown with the payment methods available for that service. Depending on the method you select:

• Stripe or Viva.com opens that provider's hosted checkout and may collect the full amount online.
• Bank transfer gives you the beneficiary details and a unique reference; it remains awaiting transfer until the office matches the credit.
• Card on arrival makes no online charge and remains due to the driver or office.

Card numbers and security codes are entered only on the hosted provider page; this site does not receive or store them. The price in your written confirmation does not change afterwards: not for traffic, not for a delayed flight, not for a longer route we chose to take.

Cancellation

• Tours may be cancelled free of charge up to 144 hours before the agreed start time.
• Transfers may be cancelled free of charge up to 144 hours before the agreed pick-up time.
• A cancellation within the applicable free window returns the full remaining captured amount. Online refunds are sent through the provider; bank or other offline repayments are recorded after the money is actually returned.
• After that window the office decides whether any refund is due and records the reason.
• If we cancel, whether for mechanical failure, illness or a road genuinely closed, any captured amount is returned in full and we help you find an alternative.

Delayed and diverted flights

Airport transfers are tracked against the flight. A delayed arrival is not a cancellation and is not surcharged; the driver waits. A diversion to another airport is outside what a transfer covers, and we will discuss it with you rather than invoice you for it.

Your party

The guest cap is per vehicle and is stated in the booking. Arriving with more people than were booked may mean we cannot carry you, because the insurance is per seat.

Child seats

Fitted free of charge when the ages are given at booking. Greek law requires appropriate restraint for children and we will not carry a child without one.

Liability

We are liable for the transport we provide, insured accordingly. We are not liable for a missed flight, ferry or cruise departure where the cause was outside our control, with the specific exception of the shore excursion guarantee set out on the shore excursions page, which we honour as written.

Complaints

Tell the office first: most things are fixable the same day. If we cannot resolve it, the consumer dispute resolution routes are named on the consumer information section of this site.